Effective date: August 19, 2026
1. Ticket Guarantee
Subject to the claim process below, we guarantee a full refund of the amount paid to us for the affected ticket, including our mandatory service, handling, or processing charges, when:
- the ticketed event is canceled and not merely postponed or rescheduled;
- the purchaser or intended attendee is denied admission, unless the denial results from that person’s action or omission; or
- the ticket is not delivered in the promised manner or within a delivery guarantee stated in the order, and that failure prevents attendance.
The same remedy applies if we or the supplying party confirm that a delivered ticket is invalid, provided the invalidity was not caused by the buyer’s transfer, resale, duplication, disclosure of the barcode, or failure to follow instructions.
2. Canceled events
When the organizer officially cancels an event without a replacement date, we will refund the amount paid for the ticket order. If only part of a multi-event package is canceled, the available remedy may be allocated to the affected component when that allocation was disclosed in the offer.
3. Postponed, rescheduled, relocated, or changed events
A postponed or rescheduled event is not treated as canceled when the ticket remains valid for the replacement date. A venue, start-time, participant, lineup, or undercard change also is not automatically a cancellation. We will pass through any refund, credit, or exchange the organizer or supplier makes available and will honor any additional right required by applicable law or stated in the written offer.
4. Final-sale situations
Unless the written offer says otherwise, we do not issue refunds for a change of mind, scheduling conflict, travel disruption, weather outside the event itself, failure to meet identification or venue rules, dissatisfaction with the result or performance, or inability to attend a valid event.
5. How to make a claim
- For an event-day admission or delivery problem, call +1 321 429 8988 as soon as the issue occurs and follow any reasonable troubleshooting steps.
- Email [email protected] with the order reference, attendee name, event, and a short description.
- Keep the ticket, transfer emails, screenshots, venue denial record, and receipts. We may request only the material reasonably needed to verify the claim.
Report a problem promptly. A delay can make third-party verification harder, but this policy does not shorten a non-waivable statutory right.
6. Refund timing and method
After approval, we initiate a refund to the original payment method, normally within 10 business days. Your bank or payment provider may need additional time to post it. If the original method cannot accept a refund, we will arrange a lawful alternative after verifying the buyer.
7. Limits
The Ticket Guarantee covers the amount paid to us for the affected ticket order. It does not cover travel, lodging, meals, lost income, or other incidental costs unless applicable law requires otherwise. Fraudulent or altered evidence may result in denial and referral to the payment provider or authorities.